Enable Call Quality Monitoring for Extensions

Yeastar P-Series PBX System supports call quality monitoring for extensions, helping diagnose and troubleshoot call issues more efficiently. This topic describes how to enable call quality monitoring for extensions.

Note:
  • This feature does not affect the real-time monitoring function of the extension's call interface.
  • You can also grant extension users permission to set up call quality monitoring in their own Linkus UC Clients.

    For more information, see Grant Call Quality Monitoring Permission to Extensions.

Requirements

To implement call quality monitoring, make sure both PBX Server and Linkus App meet the following requirements.
PBX Server
Item Requirement
Subscription Plan Enterprise Plan or Ultimate Plan
Firmware Version 37.23.0.123 or later
Linkus App
  • Linkus iOS Client: Version 5.27.18 or later
  • Linkus Android Client: Version 5.27.12 or later
Note: For Linkus Desktop Client and Linkus Web Client, the feature is supported after the PBX server is upgraded, and no client-side upgrade is required.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the desired extension.
  3. Under the Features tab, configure the following settings.

    1. Select the checkbox of Monitor Call Quality.
    2. In the Monitoring End Time drop-down list, specify when call quality monitoring should end.
      Note: You can set the monitoring duration to up to 7 days.
  4. Click Save and Apply.

Result

When the extension is on a call, call quality data is automatically collected to generate a per-call call quality report and aggregated into the extension-wide Quality of Service (QoS) report. You can access these reports from PBX web portal, while extension users can access per-call reports from their own Linkus UC Clients.

Access report from PBX web portal
  • Access Call Quality Monitoring Report: Go to Reports and Recordings > CDR > CDR (Advanced) > CDR Details, click // to view the report.

    For more information, see Call Quality Monitoring Report.

  • Access Quality of Service Report: Go to Reports and Recordings > Call Reports > Default Reports > Quality of Service Report to view the report.

    For more information, see Quality of Service Report.

Access report from Linkus UC Clients
Extension users can view call quality report from Linkus UC Clients.
Linkus Mobile Client Linkus Desktop Client Linkus Web Client
Path: Calls > Call Logs > > .

 Path: Call Logs > Personal Call Logs > .

 Path: Call Logs > Personal Call Logs > > Call Quality Monitoring Report.
For more information, see the following topics: