Configure Prompts for an Extension

Customize Music on Hold for extension

By default, extensions' music on hold follows the system's global prompt settings (set on PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold / Music on Hold for Call Forwarding). You can customize music on hold for a specific extension to provide a more personalized experience. This includes customizing the music played when the extension user places a call on hold, as well as when a call is forwarded to another destination.

Requirements

The firmware version of PBX server is 37.15.0.22 or later.

Prerequisites

You have prepared and uploaded music for the following scenarios:

• Music on Hold: The music played to the other party when the extension user holds a call.
• Music on Hold for Call Forwarding: The music played to the caller when the call is forwarded to another destination.

Procedure

1. Log in to PBX web portal, go to Extension and Trunk > Extension.
2. Click beside the desired extension, then go to Features > Prompt.
3. In the drop-down list of the music on hold settings, select the desired audio prompt that you have uploaded.

   

4. Click Save and Apply.

Configure ringback tone for extension

You can set a custom ringback tone for an extension, which is played to the caller before the extension user answers the call.