Add a Windows Network Drive

Network drive is used to extend storage space. You can save voicemails, recordings, and logs on a network drive. This topic describes how to add a shared folder on Windows 10 and mount the shared folder to Yeastar P-Series PBX System.


There are restrictions for the number of network drives that can be added for each model:
  • Yeastar P550: Max. 1 network drive
  • Yeastar P560: Max. 2 network drive
  • Yeastar P570: Max. 2 network drive


Make sure that the computer is always in service, or Yeastar P-Series PBX System cannot add files to the shared folder.

Step1. Create a shared folder in Windows 10

  1. On your computer, create a folder and specify a name to help you identify it.
  2. Right click the folder, select Properties > Sharing.
  3. Click Share..., configure the Share properties.

    1. Share the folder to Everyone.
    2. In the Permission Level column, select Read/Write from the drop-down list.
    3. Click Share.
    4. In the pop-up dialog box, click Done.
  4. Click Advanced Sharing..., configure advanced Share properties.

    1. Select the checkbox of Share this folder.
    2. Click Permissions.
    3. In the pop-up window, allow all the permissions.
    4. Click OK.

Step2. Turn off Windows Defender Firewall

  1. On your computer, go to Control Panel > Windows Defender Firewall.
  2. On the left navigation bar, click Turn Windows Defender Firewall on or off.

  3. In both Private network settings and Public network settings sections, select Turn off Windows Defender Firewall (not recommended).

  4. Click OK.

Step3. Mount the shared folder to PBX

  1. Log in to PBX web portal, go to System > Storage > Storage Locations.
  2. In the Storage Devices section, click Add Network Drive.
  3. In the pop-up window, configure the following settings.
    • Name: Specify a name to help you identify the network drive.
    • Host/IP: Enter the IP address of the Windows PC.
    • Share Name: Enter the name of the shared folder that you have created on the Windows PC.
      Note: To mount a subdirectory of the shared folder, enter {share_folder_name}/{subdirectory_name}. For example, shared_folder/recording.
    • Access Username: Enter the username to access the shared folder.
    • Access Password: Enter the password to access the shared folder.
    • Work Group: Optional. If you have set work group on your network drive, enter the name of the work group. If not, leave this field blank.
    • Samba Version: Select the Samba version for the network drive. The default value is Auto.
  4. Click Save.

Step4. Check connection status

In the Storage Devices section, check status of the network drive.
  • Connected: The network drive is connected.
  • Unmounted: No network drive is mounted.
  • Read Only: Can NOT write data to the network drive.
  • Error

What to do next

Decide what data will be stored on the network drive. For more information, see Manage Storage Locations.

Network Drive FAQ

  1. How to check the user name that is used to access the shared folder?
    1. On the Windows PC where the shared folder is created, press + R key to open the Run Window.

    2. Enter cmd and click OK.

      The user name is displayed on the Command Prompt.

  2. How to configure Network Drive if no password is set on the Windows PC?
    • We recommend that you set a password on the Windows PC.

      Enter the access password on PBX when you configure the Network Drive, then try to mount the network drive again.

    • If you want to leave the blank password on the Windows PC, configure the following settings, and try to mount the network drive again.
      1. On the Windows PC, go to Control Panel > Network and Internet > Network and Sharing Center > Change advanced sharing settings > All Networks > Password protected sharing, select Turn off password protected sharing.

      2. On the Network Drive configuration page, leave the Username and Password blank.