Yeastar P-Series Software Edition 83.12.0.23

Release date: October 11, 2023

New features

Omnichannel Messaging: Added support for omnichannel messaging feature, which allows business to integrate different messaging channels with Yeastar P-Series Software Edition. With this feature, customers are able to reach your business through SMS and social media they prefer, while agents in your business can receive and respond to customers' queries sent from different messaging channels on their Linkus Web Client and Desktop Client.; For more information, see Omnichannel Messaging Overview.

Linkus SDK

Added support for integrating Linkus calling into your application using Linkus SDKs. Linkus SDKs provide rich code samples and UI design components that allow you to quickly add calling, CDR, and more Linkus UC Clients' functionalities into your application.

For more information, see Linkus SDK Guide.

Menu Visibility Permission & Operation Permission

Added the following configuration items for you to control extension users' permissions on their Linkus clients:

Menu Visibility Permission: Specify the menus that are visible to users on their Linkus clients.
Operation Permission: Specify the settings that users can configure on their Linkus clients.

For more information, see Set up User Permissions of Linkus Clients.

IPv6 Compatibility: Added compatibility with IPv6 (Internet Protocol version 6). By default, the PBX only uses IPv4 for network communication, you can set it to run on a dual stack mode (IPv4 & IPv6) and configure the priority. To enable dual stack mode, go to System > Network > Basic Settings > LAN > Protocol.

Improvements and bug fixes

Extension: Added support for All Reject Mode for Endpoints feature (Path: Extension and Trunk > Extension > Features > Call).; This feature is disabled by default. If enabled, when extension users reject an incoming call on one of the endpoints (with their extensions registered), the other endpoints will stop ringing.

Trunk: Fixed the WebRTC trunk issue: Inbound calls that came from WebRTC trunk had no sound as the PBX FQDN domain name contained uppercase letters.

Auto Provisioning

Added support for auto provisioning the following Cisco IP phones:
- 3905
- 7821
- 8845
For more information about the configuration, see Auto Provision Cisco IP Phone with Yeastar P-Series Software Edition.
Added a function key type Call Forwarding, which allows users to quickly enable or disable call forwarding for the IP phone.
Note: This key type is only available for IP phones.
For more information, see Forward All Incoming Calls to Another Destination by BLF Key.

Business Hours and Holidays: Added support for setting prompts for holidays (Path: Call Control > Business Hours and Holidays > Holidays > Prompt).
Note: To play the prompt to callers before routing the inbound calls to the holiday destination, you MUST enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination) for the desired time-based inbound route.

Inbound Route

Added a DID matching mode DID Number to Specific Extension, which allows you to set one-to-one correspondence rule between specific DID numbers and extensions.
For more information, see Route Calls to Extension Users by Matching Specific DID Numbers.
Added an option Play Holiday Prompt During Holidays for time-based inbound routes. If you enable the option, the system will play a prompt to callers before routing the inbound calls to the holiday destination.
Note: Make sure that you have set prompts for holidays (Path: Call Control > Business Hours and Holidays > Holidays > Type > Prompt). Otherwise, the inbound calls will be directly routed to the holiday destination without playing a prompt.
Added an option Ignore the Holiday Destination for time-based inbound routes. If you enable the option, the holiday destination will be invalid, and the inbound calls during holiday will be distributed to other destinations according to your office hour setting.
By default, this option is disabled. To enable this option, go to Call Control > Inbound Route > Default Destination > Ignore the Holiday Destination.
Fixed the Custom Time Periods based inbound route issue: A user dialed the feature code *8102 to switch the current destination to the default destination, but calls were not routed to the specified destination as intended.

IVR: Added a new destination of Play Prompt and Return to IVR for key press events.

Queue

Added an option Callback Timeout (Path: Call Features > Queue > Preferences) for queue callback, which allows you to customize the timeout period for callback requests.
Fixed the queue call issue: After an agent answered a queue call, the call was not recorded.
Fixed the ringing timeout retry issue: The retry interval was set to 0, but the system did not immediately ring the next agent after the previous agent had been ringed and timed out.

System Preference: Added an option Internal Chat (Path: PBX Settings > Preferences), which allows you to enable or disable the PBX's internal chat feature (Instant Messaging, IM).; The option is enabled by default. If disabled, extension users will NOT be able to access and use the internal chat feature on their Linkus Web Client and Desktop Client.

Odoo CRM Integration: Optimized the Odoo user synchronization: After integrating Yeastar P-Series Software Edition with Odoo CRM, the PBX retrieves Odoo users of all types (Internal, Portal, and Public Users).

HubSpot CRM Integration: Fixed the CDR issue: The time of the Call Detail Record (CDR) generated in HubSpot CRM was incorrect.

Hikvision Video Intercom Integration: Fixed the video stream issue: With 'Yeastar Linkus for Google' running in the background, there was no video stream on the Chrome extension when answering a call from door station.

API

Added support for the call forwarding settings of Extension API interfaces.
For more information, see Developer Guide - Add an Extension.
Fixed the API issue: Calling an API interface to play a prompt to an external number did not generate a Call Detail Record (CDR).

Linkus Web Client

Added support for Call Merge feature, which allows users to merge two active calls into an audio conference call, then host and manage it as the conference host.
For more information, see Merge Calls into an Audio Conference Call.
Added support for External Chat feature, which allows users to centrally deal with customer queries (from different messaging channels, such as SMS or social media) on Linkus Web Client.
For more information, see External Chat Overview.
Added support for All Reject Mode for Endpoints feature (Path: Preferences > Features > Call).
This feature is disabled by default. If enabled, when extension users reject an incoming call on one of the endpoints (with their extensions registered), the other endpoints will stop ringing.
Fixed the call issue: When making an outbound call via Linkus Web Client, the caller heard the busy tone and ringback tone simultaneously.