Message Flow Designer Overview
Yeastar Message Flow Designer enables you to easily build intelligent and customizable message routes to automatically perform time-condition routing, auto-replies, database lookups, and more.
Requirements
| Item | Requirement |
|---|---|
| Firmware | 83.24.0.122 or later |
| Plan | Ultimate Plan |
Limitations
- Maximum number of message flows: 200
- Maximum number of components and branches per message flow: 300
- Maximum number of steps per message flow: 50
Message flow creation methods
| Creation Method | Description |
|---|---|
| Create Message Flow by Template | Yeastar P-Series Software Edition provides built-in templates that
cover common use cases. You can use a ready-made template to
build a custom message flow. For more information, see Set up a Message Flow from Template. |
| Create Message Flow from Scratch | Build a message flow from the ground up, with full control
over each component to meet your business needs. For more information, see Set up a Message Flow from Scratch. |
| Create Message Flow from Existing Flow | Build a message flow by starting from an existing one -
either by cloning a message flow or importing a JSON file, and
making modifications to fit your needs. For more information, see Set up a Message Flow from Existing Flow. |
Supported components
| Component | Description |
|---|---|
| Session Start |
Session Start component is the entry point of a message flow. This component is uneditable. |
| Send Message | Send Message component enables the
system to automatically send messages to customers. For more information, see Send Message. |
| Send WhatsApp Template Message | Send WhatsApp Template Message
component enables the system to automatically send messages to
customers using specified WhatsApp message templates. Important: This component is
available only when the message flow is only applicable to
WhatsApp channel type.
For more information, see Send WhatsApp Template Message. |
| Wait for Reply | Wait for Reply component allows you to
set the reply timeout and route the message session depending on
whether a reply is received. For more information, see Wait for Reply. |
| Menu | Menu component allows you to present
the customer with a set of menu options, and route the message
session based on the value that they reply. For more information, see Menu. |
| Business Hours |
Business Hours component allows you to route the message session to different destinations based on the time of day. For more information, see Business Hours. |
| Wait | Wait component enables the system to automatically
route the message session to the connected component upon reply
timeout. For more information, see Wait. |
| Condition | Condition component allows routing the message session
based on logical expressions. For more information, see Condition. |
| Loop | Loop component allows a group of
components to be executed repeatedly based on the loop
strategy. For more information, see Loop. |
| Internal Data Ops | Internal Data Ops component allows you
to query data from PBX-native database. For more information,
see the following topics: |
| Email Sender | Email Sender component enables the
system to automatically send emails to a recipient via
configured email server and record the send logs, enabling
real-time notifications. For more information, see Email Sender. |
| Database Access | Database Access component allows you
to interact with database during a message flow. You can execute
SQL operations to retrieve or update data as needed. For more information, see Database Access. |
| HTTP Request | HTTP Request component allows you to
send HTTP requests to external web servers, enabling data
exchange with third-party services. For more information, see HTTP Request. |
| Transfer |
Transfer component allows you to transfer the message session to a specific destination to terminate the current message flow. For more information, see Transfer. |
| Close | Close component enables the system to
automatically disconnect the message session to terminate the
current message flow. For more information, see Close. |
Message flow logs
All message sessions handled by the flow are recorded in External Chat Logs (Path: ).