Transfer

Component introduction

Component configuration

1. After adding Transfer component to a message flow, click the component to proceed with the configuration.

   

2. In the pop-up right panel, complete the following settings.
   1. Specify the destination where the session will be transferred as needed.

      Destination	Instruction
      Extension	To transfer the message session to an extension, select Extension from the Destination drop-down list and specify the target extension using one of the following methods. Select an extension from the drop-down list. Click beside the drop-down list, enter an expression and click Save. Note: An expression may include variables, constants, and functions. You can enter FX to view and select system‑supported functions, and enter $ to view and select variables already stored in the current message flow. For more information about functions and variables, see Variables and Functions in Yeastar Expression.
      Message Queue	To transfer the message session to agents in specific message queue, select Message Queue from the Destination drop-down list and specify the target queue using one of the following methods. Select a message queue from Message Queue drop-down list. Click beside the drop-down list, enter an expression and click Save. Note: An expression may include variables, constants, and functions. You can enter FX to view and select system‑supported functions, and enter $ to view and select variables already stored in the current message flow. For more information about functions and variables, see Variables and Functions in Yeastar Expression.
      Third-Party Message Analytics Platform (Transmitted via API)	To automatically transfer the message session to a third-party message analytics platform for advanced processing, select Third-Party Message Analytics Platform (Transmitted via API) from the Destination drop-down list. Note: This option is available only when the PBX server has been integrated with the third-party message analytics platform via API.

   2. Fill in the message content using one of the following methods to inform customer of the message transfer.

      Method	Instruction
      File upload	Click File and upload a file that includes the content to be sent. Note: The file must not exceed 100 MB.
      Text input	Click Text and fill in the content to be sent in the text field. To insert fixed text, enter plain text and emojis directly. To insert expression, click , enter an expression and click Save. Note: An expression may include variables, constants, and functions. You can enter FX to view and select system‑supported functions, and enter $ to view and select variables already stored in the current message flow. For more information about functions and variables, see Variables and Functions in Yeastar Expression. The expression added in the editor is automatically filled in the text filed.

   3. At the bottom-right corner, click Confirm.

      The configured destination appears on the component.

      

Component connections

Transfer component comes with a built-in Session Transfer branch. This branch can be connected on one developer component, which can be any of the components listed below.