Manage Custom Prompts

This topic describes how to manage custom prompts, such as re-record, play, download, and delete a prompt.

Procedure

  1. Log in to PBX web portal, go to PBX Settings > Voice Prompt > Custom Prompt.
  2. In the Operations column, manage custom prompts according to your needs.
    • To edit a prompt, click and complete the following settings.
      Note: If you need to modify the name, the new one cannot be the same as any existing prompt.
      • For a prompt generated via text-to-speech (TTS), modify the name, TTS-related settings or upload a new prompt file, then click Save.
      • For a recorded or uploaded prompt, modify the name or update the prompt file (either record a new one via an extension or upload a new one from your computer), then click Save.
      If you update the prompt file, the new audio file will overwrite the existing one and this change will apply to all PBX use cases.
      Note: If you update the prompt file by uploading a new one, the name of the uploaded file does not alter the prompt name. Only the prompt file is overwritten.
    • To listen to a prompt, click , decide whether to play the audio file to an extension or on web.
    • To download a prompt, click .
    • To delete a prompt, click , click OK and Apply.