Set Up Function Keys for Users Individually

You can configure function keys individually for each user extension.

Supported function key types

NovoOne supports multiple function key types, each providing different functionality.

The following table lists the supported function key types and their functions. For detailed configuration instructions and examples, refer to the corresponding topics.

Key Type Function
N/A No function is assigned to the key.
Line Select a SIP account for making calls.
Note: The key type is supported on IP phones only.
BLF
  • Monitor the registration status of a specific user.
  • Monitor the call status of a specific user.

For more information, see Monitor User's Extension Status on an IP Phone.
Speed Dial Place a call to frequently dialed numbers.
Check Voicemail
  • Monitor voicemail status.
  • Check voicemail messages.
Park & Retrieve
  • Monitor the status of a specific parking number.
  • Park a call on a specific parking number.
  • Retrieve a parked call from a specific parking number.

For more information, see Park a Call.
Intercom Place an intercom call to a specific extension.
DTMF Send DTMF digits without entering them manually each time.
Note: Only numbers, #, and * are supported.
Agent Login/Logout
  • Monitor an agent's login status in a specific queue.
  • Log in to or log out of a specific queue.
    Note: Available for dynamic agents only.
Agent Pause/Unpause
  • Monitor an agent's service status in a specific queue.
  • Pause or resume receiving calls from a specific queue.
Call Forward Always forward incoming calls to a specified destination.
Note: The key type is supported on IP phones only.

For more information, see Forward All Incoming Calls.
Action URL Send an HTTP GET request to a specified URL.
Note: The key type is supported on IP phones only.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Function Keys tab, add and configure function keys.

  4. Click Save.

Result

The configured function keys are applied to the user's NovoOne Web Client and provisioned IP phone.