Set Destination for a DID number

After your service provider assigns DID numbers to your tenant, you can set destinations for the numbers to define where incoming calls to these numbers are routed. This topic describes how to set a destination for an available DID number.

Prerequisites

Service provider has assigned available DID numbers to your tenant.

You have set up the desired destination. Supported destination types and their corresponding setup references are listed in the table below.


Destination type	Setup reference
User	Create a User
Queue	Set up a Queue
IVR	Set up an IVR
Ring Group	Set up a Ring Group
AI Receptionist	Add and Configure an AI Receptionist

Procedure

Log in to NovoOne Tenant portal, go to Inventory > DID Numbers.
The available DID numbers assigned by your service provider display in the list.
Click beside the desired DID number.
In the pop-up window, complete the following settings.
1. In the Destination Type, select the desired destination type.
2. In the Destination Target, select the desired destination.
3. Click Assign.

Result

On the DID numbers list, the configured destination is displayed in the Destination column of the DID number, and the Call Handling column displays Direct Assignment.

When an external caller dials the DID number, the caller can reach the destination directly.

Note: If the configured destination is subsequently deleted, the system automatically checks whether the DID number matches any inbound route in your tenant and displays the destination information for this DID number on the DID Numbers list based on the matching result.

If a match exists, Call Handling column changes to Inbound Route, and the Destination column displays the destination for the inbound route.
When an external caller dials the DID number, the caller can reach the destination for the inbound route.
If no match is found, Call Handling column changes to Unassigned, and the Destination column displays "-".