Call Detail Record (CDR) Overview
Call Detail Record (CDR) provides information about incoming and outgoing calls made and received in Tenant portal, helping you review call activity and analyze call details.
CDR information
CDR provides a comprehensive view of call activity, allowing you to review a call as a whole and drill down into individual call legs for a more detailed analysis of the call flow.
For more information, see Key Metrics for CDR Details.
CDR access
- View CDRs in tenant portal for online call analysis.
For more information, see View CDR.
- Download CDR to your local computer for offline call analysis or
billing.
For more information, see Customize CDR Download Settings and Download CDR.
CDR management
You can delete unnecessary CDRs from Tenant portal. Once deleted, these CDRs are no longer accessible from NovoOne clients.
For more information, see Delete CDR.