AI Receptionist Overview

NovoOne Tenant provides an AI receptionist feature, which functions as a lifelike front-desk assistant. It automatically answers calls, greets callers, answers questions based on your custom knowledge base, intelligently collects information, and routes calls to the appropriate destinations, helping minimize repetitive call handling while ensuring consistent service delivery.

Prerequisites

To use the AI Receptionist feature, ensure that you have subscribed to the AI Receptionist service and have sufficient minute quotas.
Note: By default, the tenant is provided with 60 free trial minutes, allowing you to try the feature without a subscription.

Guidances

Set up AI receptionist
  1. Create an AI receptionist

    Set up an AI receptionist and configure it, such as prompts, name, number, language, voice profile, company information, greetings, etc.

    For more information, see Add and Configure an AI Receptionist.

  2. Upload knowledges

    Add well-organized contents to the knowledge base, such as frequently asked questions with detailed answers, documents, or website URLs.

    For more information, see Add Contents to Knowledge Base.

  3. Manage skills for an AI receptionist

    Enable capabilities such as dial by name, transfer by context to tailor the AI to your needs.

    For more information, see Enable Skills for an AI Receptionist.

  4. Activate the AI receptionist for live calls

    After configuration, you can make the AI receptionist available to handle real customer calls. The AI receptionist can be reached using the following methods:

    • Internal users: Dial the AI receptionist's extension number directly.
    • External callers: Dial the assigned DID number(s).
Monitor AI receptionist call performance
You can check the call details and transcripts of AI transcription calls in CDR (Path: CDR and Recordings > CDR).
Note: The call transcripts and summary generated by the AI Receptionist is independent of the AI Call Transcription feature.