Manage Destination for a DID number

After you configure a destination for a DID number, you can remove or change the destination as needed. This topic describes how to remove or modify an configured destination for a DID number.

Change the destination for a DID number

Prerequisites

You have set destination for DID numbers.

You have set up the desired destination. Supported destination types and their corresponding setup references are listed in the table below.


Destination type	Setup reference
User	Create a User
Queue	Set up a Queue
IVR	Set up an IVR
Ring Group	Set up a Ring Group
AI Receptionist	Add and Configure an AI Receptionist

Procedure

Log in to NovoOne Tenant portal, go to Inventory > DID Numbers.
Click beside the desired DID number.
In the pop-up window, complete the following settings.
1. In the Destination Type, select the desired destination type.
2. In the Destination Target, select the desired destination.
3. Click Assign.

Result

The reconfigured destination for the DID number is displayed on the DID numbers list.

Remove the destination for a DID number

Prerequisites

You have set destination for DID numbers.

Procedure

Log in to NovoOne Tenant portal, go to Inventory > DID Numbers.
Click beside the desired DID number.
In the pop-up window, click Remove.

Result

The destination for the DID number is successfully removed. The system automatically checks whether the DID number matches any inbound route in your tenant and displays the destination information for this DID number on the DID Numbers list based on the matching result.

If a match exists, Call Handling column changes to Inbound Route, and the Destination column displays the destination for the inbound route.
When an external caller dials the DID number, the caller can reach the destination for the inbound route.
If no match is found, Call Handling column changes to Unassigned, and the Destination column displays "-".