Function Keys Overview

Function keys provide quick access to commonly used operations and features, allowing users to perform specific operations and monitor feature status more efficiently.

What is function key?

A function key is a programmable key that can be assigned different functions. NovoOne supports the following function key types:

Key Type Function
N/A No function is assigned to the key.
Line Select a SIP account for making calls.
Note: The key type is supported on IP phones only.
BLF
  • Monitor the registration status of a specific user.
  • Monitor the call status of a specific user.
Speed Dial Place a call to frequently dialed numbers.
Check Voicemail
  • Monitor voicemail status.
  • Check voicemail messages.
Park & Retrieve
  • Monitor the status of a specific parking number.
  • Park a call on a specific parking number.
  • Retrieve a parked call from a specific parking number.
Intercom Place an intercom call to a specific extension.
DTMF Send DTMF digits without entering them manually each time.
Note: Only numbers, #, and * are supported.
Agent Login/Logout
  • Monitor an agent's login status in a specific queue.
  • Log in to or log out of a specific queue.
    Note: Available for dynamic agents only.
Agent Pause/Unpause
  • Monitor an agent's service status in a specific queue.
  • Pause or resume receiving calls from a specific queue.
Call Forward Always forward incoming calls to a specified destination.
Note: The key type is supported on IP phones only.
Action URL Send an HTTP GET request to a specified URL.
Note: The key type is supported on IP phones only.

How to set up function keys?

NovoOne allows both administrators and users to configure function keys.
  • Administrator can configure function keys for user in NovoOne tenant portal. This can be achieved by either configuring function keys individually for each user, or creating a function key template and apply it to multiple users in bulk.
    For more information, see the following topics:
  • Users can configure function keys for their own accounts in NovoOne Web Client.

How to use function keys?

Users can use function keys on their NovoOne Web Client or provisioned IP phones.
  • On NovoOne Web Client, users can click a function key to perform the corresponding operation.

  • On provisioned IP phones, users can identify feature status through the LED indicator and perform corresponding operation.