Configure Presence Setting for Users

Configure status information, call forwarding, and ring settings for different presence statuses to customize how the user's status are presented and incoming calls are handled.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Presence tab, select a presence status to configure its settings.

  4. Configure the presence settings.

    Setting Description
    Status Information Enter the information to be displayed with the selected presence status in NovoOne clients.
    Call Forwarding Configure call forwarding rules to for internal and external calls.
    Types of incoming calls
    Select the type of incoming calls for which you want to configure call forwarding rules.
    • Internal Calls: Configure call forwarding rules for calls from internal users.
    • External Calls: Configure call forwarding rules for calls from external callers.
    Forwarding condition
    Select a call forwarding condition.
    • Always: Forward all incoming calls to the selected destination.
    • No Answer: Forward unanswered calls to the selected destination.
    • When Busy: Forward the calls that come in while the user is on another call to the selected destination.
    Destination
    Select a call forwarding destination.
    • Hang Up
    • User
    • User Voicemail
    • IVR
    • Ring Group
    • Queue
    • Mobile Number
    • External Number
    Ring Strategy
    Note:
    • This setting is not available in Do Not Disturb status.
    • If the user is a member of a ring group or queue, the ring strategy configured for the ring group or queue takes precedence over this setting.
    Set ring strategy for the endpoints where the user extension is registered.
    Ring order
    Select the order in which endpoints ring.
    • Ring First: The selected endpoint(s) ring first.
    • Ring Secondly: The selected endpoint(s) ring after the Ring First endpoints.
    Endpoint
    Select the endpoints to ring in the corresponding ring order.
    • User Endpoints: SIP phones.
    • NovoOneMobile Client
    • NovoOneWeb Client
    Ring Timeout (s)
    Note: This setting is not available in Do Not Disturb status.

    Set the maximum duration that each endpoint can ring. If the call is not answered on any endpoint within this time, the call is considered unanswered.

    Valid value: 10 - 300
  5. Click Save.