Assign Call Recording Permission to Users

Configure call recording and recording operation permissions for users as needed.

Assign call recording permission to a user

By default, call recording is disabled for users. You can enable call recording for specific users and grant them recording operation permission as needed, allowing them to start, pause, or resume recording during a call.

Procedure
  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Features tab, configure the call recordings.

    1. Turn on the switch of Call Recording.
    2. Configure recording retention time and recording operation permission.
      Setting Description
      Retention Time Select retention period for call recordings.
      Recording Operation Set whether to allow the user to control their own recording status during a call.
      • No Permission: Disallow the user to control recording status.
      • Pause/Resume: Allow the user to pause or resume recording during calls that are configured for automatic recording.
        Note: Automatic recording can be configured in Call Features > Recording.

        For more information, see Set up Automatic Call Recording.

      • Start/Pause/Resume: Allow the user to start, pause, or resume recording during any calls, be the calls specified to be auto recorded or not.
  4. Click Save.
Result
  • Call recording is enabled for the user.

  • The user can control recording status based on the recording mode and recording operation permission assigned.

    Recording Mode Instruction
    Automatic Recording For calls configured for automatic recording, recording starts when the call is connected. In this case, the user can control recording status based on the assigned recording operation permission.

    To achieve this, you need to set up automatic recording, then the user can control call recording using either of the following methods:

    • Press the recording button in NovoOne Clients
    • Dial a feature code (default: *1)
      Note: You can change the feature code in Tenant portal (Path: Call Features > Feature Code > Recording > Switch User Recording Status).
    Manual Recording

    During any call (be it specified to be auto recorded or not), the user can start and control call recording status based on the assigned recording operation permission using either of the following methods:

    • Press the recording button in NovoOne Clients
    • Dial a feature code (default: *1)
      Note: You can change the feature code in Tenant portal (Path: Call Features > Feature Code > Recording > Switch User Recording Status).
    For more information, see Switch Call Recording Status Using Feature Code, Switch Call Recording Status using Recording Button in NovoOne Mobile Client, and Switch Call Recording Status using Recording Button in NovoOne Web Client.

Remove call recording permission for a user

If a user no longer needs call recording, you can disable the call recording feature for the user.

Note: If call recording is disabled for a user, automatic recording for that user will also be disabled. Make sure you understand the impact before proceeding.
Procedure
  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Features tab, turn off the switch of Call Recording and confirm the operation.

  4. Click Save.
Result
  • Call recording is disabled for the user.
  • Existing recording files for the user are not affected and will be retained according to the configured retention period.