View and Manage Recording Files

After a call recording ends, you can view and manage recording files in Tenant portal.

View recording files

  1. Log in to NovoOne Tenant portal, go to CDR & Recordings > Recording Files.
  2. Set filter criteria to search for recording files.

    Filter Description
    Time Set the start date and end date.
    Note: A maximum time range of 60 days is supported.
    Call From Enter the caller's number or name.
    Call To Enter the callee's number or name.
    CDR ID Enter the unique identifier of the associated CDR.

    Recording files that match the filter criteria are displayed in the list.

Play recording files

  1. Log in to NovoOne Tenant portal, go to CDR & Recordings > Recording Files.
  2. Optional: Set filter criteria to search for recording files.

  3. Click beside the desired recording file, then select an option.

    Option Instruction
    Play in Browser

    		 Play the recording directly in the browser.

    This option is selected by default. You can click to play the recording, and adjust the playback speed as needed.
    Call Extension

    		 Play the recording on a user extension.

    If you choose this option, select a user and click Call Extension to initiate a call, then answer the call on the ringing device.

Download recording files

Note: You can download up to 600 MB or up to 100 recording files at a time. Files exceeding either limit will not be downloaded.
  1. Log in to NovoOne Tenant portal, go to CDR & Recordings > Recording Files.
  2. Optional: Set filter criteria to search for recording files.

  3. Select the checkboxes of the desired recording files, then click Download.

    The recording files are downloaded to your local computer.

Delete recording files

  1. Log in to NovoOne Tenant portal, go to CDR & Recordings > Recording Files.
  2. Optional: Set filter criteria to search for recording files.

  3. Select the checkboxes of the desired recording files, click Delete and confirm the operation.

    Recording files are permanently deleted and can no longer be accessed from the Tenant Portal or NovoOne clients.