Call Recording Overview
Call Recording enables users to record calls, helping preserve important conversations and providing valuable support for employee training, performance evaluation, and feedback.
What is call recording?
Call Recording captures call conversations and saves them as recording files that can be accessed and managed after the call. Depending on your configuration, calls can be recorded automatically or users can manually control the recording during a call.
- Automatic Recording: Automatically records specified calls (i.e. internal calls, external calls, queue calls) when they are connected, without manual intervention.
- Manual Recording: Allow users to start and control recording status during a call.
How to set up call recording?
- Enable call recording.
Recording Type Instruction Automatic Recording Manual Recording - (Optional) Customize recording setting.
Setting Instruction Configure recording prompts Configure prompts or beep tones to notify call participants about the recording status. For more information, see Configure Recording Prompts.
Configure recording file settings Configure recording file settings, such as the recording file format and CDR-based deletion rules. For more information, see Configure Recording File Setting.
Auto provision IP phones with BLF keys Provision IP phones with BLF keys to allow users to monitor the recording status of their own or other extensions. For more information, see Monitor Call Recording Status on an IP Phone.
How to use call recording?
Depending on the assigned recording operation permission, users can start, pause, or resume recording during a call.
- Dial the Switch User Recording Status feature
code.
For more information, see Switch Call Recording Status Using Feature Code.
- Use the recording button in NovoOne client.
How to manage call recording?
After call recordings are generated, you can view and manage recording files in Tenant portal, while users can access their recordings from NovoOne clients.