Call Transfer Overview

Call Transfer enables users to transfer an active call to another phone number, ensuring the call reaches the right person efficiently.

What is call transfer?

Call Transfer allows users to move their active calls to another internal number or external number.

NovoOne supports two types of call transfer:

Attended Transfer: The transferor consults with the transfer recipient before completing the transfer.
For example, an assistant can confirm with executive whether they are available before transferring the call.
Blind Transfer: The transferor transfers the call directly to the recipient without consultation.
For example, transfer a call directly to ring group.

NovoOne supports call transfer using either a feature code or a Transfer button.

The following table describes the applicable scenario for each method and provide links to the corresponding configuration instructions.


Method		Applicable Scenario	Instruction
Feature Code		User's extension is registered on any endpoint.	Configure Call Transfer feature code.
Transfer button	Transfer button on NovoOne Client	User's extension is logged in to NovoOne client.	Grant users permission to access NovoOne client.
Transfer button	Transfer button on SIP phone	User's extension is registered on a SIP phone.	Refer to instructions from phone manufacturer.

Users can transfer an active call using a feature code or a dedicated button.

For more information, see the following topics: