Call Queue Overview
Call Queue enables you to create a virtual waiting room where callers wait in line until an available agent can handle their calls, helping manage high call volumes and improve caller experience.
What is call queue?
Call Queue allows you to place incoming calls in a virtual waiting line when agents are unavailable. While callers wait in the queue, the system plays configured music and announcements and distributes calls to available agents according to the configured ring strategy.
How to set up call queue?
How to use call queue?
Assign call queue as a destination for any features that support destination-routing, such as inbound routes and user presence.