Set Default Status for Dynamic Agents

By default, dynamic agents are in logout status when they are added to a queue, and must manually log in before handling calls. If needed, you can change the default status to login and switch it back to logout at any time.

Procedure

  1. Log in to NovoOne Tenant portal, go to Call Features > Queue.
  2. At the top of the list, click General Settings.

  3. In the pop-up window, select a default status, then click Save.

Result

The selected status will be automatically applied when new dynamic agents are added to queues.

Note: Dynamic agents who are already in queues are NOT affected by this setting.