(30019) Satisfaction
After the caller press DTMF digits for satisfaction survey, the PBX will send an event report to the third-party application.
Report parameters
Parameter | Type | Description |
---|---|---|
type | Integer | Event ID. |
sn | String | The PBX's serial number. |
msg | Object<Survey_Info> | The detailed information of satisfaction survey. |
- Survey_Info
-
Table 2. Parameter Type Description call_id String The unique ID of each call. survey_result String The result of the customer satisfaction survey (The DTMF key pressed by the caller.).
Report example
A caller finished the satisfaction survey.{
"type": 30019,
"sn": "3631A2124XXX",
"msg": "{"call_id":"1648876393.439","survey_result":"1"}"
}