(30025) Agent Auto Pause

When an agent was automatically paused due to reaching the maximum number of missed calls, the PBX sends an event report to the third-party application.

Report parameters

Table 1.
Parameter	Type	Description
type	Integer	Event ID.
msg	Object<Detailed_Info>	The detailed information.

Detailed_Info

Table 2.
Parameter	Type	Description
queue_number	String	Queue number.
agent_number	String	The extension number of the agent who has been automatically paused.
calls	Array<Call_Info>	The list of accumulated missed calls.

Call_Info

Table 3.
Parameter	Type	Description
caller_number	String	Caller number.
call_id	String	The unique ID of the call.

Report example

An agent was automatically paused due to missed calls.

{
  "type": 30025,
  "msg": {
    "queue_number": "6402",
    "agent_number": "2010",
    "calls": [
      {
        "caller_number": "5003300",
        "call_id": "1713151497.32"
      },
      {
        "caller_number": "5003301",
        "call_id": "1713151475.26"
      }
    ]
  }
}