Presence Settings
This topic describes presence settings.
The system has built-in presence (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work) to help colleagues tell if you are available. For each presence, you can configure presence settings differently. When your presence changes, the presence settings will change accordingly.
Log in to Linkus Web client, go to
, select a presence and configure the following settings.Presence Information
Setting | Description |
---|---|
Presence Information | Add a note to the current presence. |
Call Forwarding
Setting | Description |
---|---|
Types of incoming calls |
Select a call type.
|
Forwarding condition |
Select a forwarding condition and configure a destination.
|
Ring Strategy
Ring strategy allows you to decide in which order incoming calls are distributed to the endpoints where your extension is registered.
- Extension Endpoint: The IP phone, analog phone, or softphone where your extension is registered.
- Linkus Mobile Client
- Linkus Desktop Client (Softphone Only)
- Linkus Web Client (Web Client Mode Only)
Setting | Description |
---|---|
Ring First | Set which endpoint will ring first. |
Ring Secondly | Set which endpoint will ring secondly. |
Ring Timeout
To prevent callers from waiting for a long time, you can configure ring timeout. If a call is not answered during the time period, it will be routed to the destination of No Answer.
Setting | Description |
---|---|
Ring Timeout | Enter a value or select a value from the drop-down
list. Note: The valid range is from 5 to 300. |
Options
- Ring the Mobile Number Simultaneously
-
To simultaneously ring both extension and the associated mobile number when anyone calls in your extension number, you can configure a simultaneous ring strategy.
Note: The feature is unavailable in Do Not Disturb status.Table 5. Setting Description Ring the Mobile Number Simultaneously Check the option to enable this feature, and configure your mobile number. Prefix Enter the prefix of outbound route so that PBX server can successfully send calls out. Note: Contact system administrator to check if a prefix is required.
- Accept Push Notifications
- By default, you can receive push notifications on Linkus Mobile Client anywhere and anytime, such as missed calls, new voicemail messages and so on. If you don't want to receive notifications after work, you can disable the feature.
- Agent Status Auto Switch
-
If you are a dynamic agent who needs to frequently log in to or out of a queue, you can associate your queue status with your extension presence. Your status in a queue will automatically change along with your extension presence.