Manage Your Call Logs

This topic describes how to manage your call logs (including personal call logs and queue call logs).

Manage personal call logs

  1. Log in to Linkus Web Client, go to Call Logs.
  2. Optional: To filter call logs, select a communication type from the drop-down list of .

  3. To chat with a colleague, right click a record, then click Chat.
  4. To place a call to a colleague or an external contact, double click a call log or click .
  5. To delete a call log, select the desired call log, click and OK.
  6. To delete all your personal call logs, click on the top-right corner and click OK.
    Note: All your personal call logs are removed from Linkus Web Client and Linkus Desktop Client.

Manage queue call logs

If you are an agent of a call queue, and are authorized to view the queue's call logs, you can check and manage queue call logs on your Linkus Web Client.

System administrator has granted you the viewing permission of queue call logs.
  1. Log in to Linkus Web Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter or search the desired call logs.

  3. To place a call to the caller, double click a call log or click .
  4. To change the processing status of a missed queue call when you decide to handle the missed call or have handled it, do as follows:

    1. Click the processing status beside the call log.
    2. In the drop-down list, select the desired one.
    The processing status is changed; All the authorized agents can see the change, and check the operation record by hovering mouse over the processing status.