Manage Queue Call Logs

This topic describes how to check and manage the queue call logs on Linkus Web Client or Desktop Client.

Requirements

System administrator has granted you the viewing permission of queue call logs.

Procedure

  1. Log in to Linkus Web Client or Desktop Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter or search the desired call logs.
    • Figure 1. Linkus Web Client
    • Figure 2. Linkus Desktop Client
  3. Manage the call logs according to your needs.
    Operation Instruction
    Check the details of queue call logs You can conveniently check the source of the queue call logs, as well as the processing status of missed queue calls.
    • Figure 3. Linkus Web Client
    • Figure 4. Linkus Desktop Client
    Where Source indicates the queue the call came from, and Processing Status indicates the processing status of a missed queue call.
    Check and edit call notes You can check or edit the call notes for a call in the corresponding call log.
    • Figure 5. Linkus Web Client
    • Figure 6. Linkus Desktop Client
    1. Click beside the desired call log.
    2. In the call note panel, edit the information as needed, then click Save.
    Place a call to the caller You can directly place a call from a call log via the following methods:
    • Double click the desired call log.
    • Click beside the call log.
    Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call.
    • Figure 7. Linkus Web Client
    • Figure 8. Linkus Desktop Client
    1. Click the processing status beside the call log.
    2. In the drop-down list, select the desired one.
    The processing status is changed; All the authorized agents can see the change, and check the operation record by hovering mouse over the processing status.
    • Figure 9. Linkus Web Client
    • Figure 10. Linkus Desktop Client
    Delete incoming queue call logs
    Note: Only supports to delete the call logs of queue calls that you have answered.
    You can delete incoming queue call logs via the following methods:
    • To delete a single call log, click beside the call log.
    • To bulk delete call logs, select the checkboxes of the desired incoming call logs, then click Delete.
      • Figure 11. Linkus Web Client
      • Figure 12. Linkus Desktop Client