Configure Call Confirmation

Requirements

The firmware version of PBX Server is 37.24.0.73 or later.

Introduction

When calls to your extension are sent to an external number, either through call forwarding or simultaneous ringing, the external recipient may answer the call. However, the call could also be inadvertently answered by voicemail or other automated systems. To prevent this, you can enable call confirmation for your extension. When configured, external recipients will be prompted to press a key to confirm acceptance before the call is connected, ensuring that calls are answered by a person.

Configure call confirmation for call forwarding

Procedure

1. Log in to Linkus Web Client.
2. Go to Preferences > Presence.
3. In the status bar, select a status to which the call forwarding rule will be applied.

   

4. In the Internal Calls and External Calls section, complete the following settings:

   

   1. Select a forwarding condition.
      • Always: Forward all incoming calls to the designated destination.
      • No Answer: Only forward unanswered calls to the designated destination.
      • When Busy: Only forward the calls that come in while you are talking on the phone to the designated destination.
   2. Set the destination to Mobile Number or External Number.
   3. Configure the prefix and number.
   4. Select the checkbox of Call Confirmation.
5. Click Save.

Result

Upon receiving a forwarded call, the external recipient will hear a prompt asking them to press a key to accept or decline the call.

• Press 1 (Accept): The call will be connected successfully.
• Press # (Decline): The call will be dropped and routed to your extension's voicemail.

Configure call confirmation for simultaneous ringing