Download Call Report from PBX Web Portal

Yeastar P-Series Cloud Edition supports downloading call report locally for call analysis or billing. This topic describes how to download call report from PBX web portal.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 84.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to download new call report data generated after upgrading to version 84.21.0.117 or later. To download historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for call report.

    1. In the Report Type drop-down list, select the report you want to view.
    2. Specify the time range that the report will cover.
    3. Configure filters based on the selected report.
      Report Filter
      Extension Extension Call Statistics
      • Extensions/Extension Groups
      • Organization
      • Communication Type
      Extension Call Activity
      Extension Call Accounting
      • Extensions/Extension Groups
      • Organization
      • Trunk
      Extension Call Accounting Details
      Trunk PBX Call Activity
      • Trunk
      • Communication Type
      • Include internal calls: Set whether to include internal call activities.
      DID/Outbound Caller ID Activity
      • Trunk
      • Communication Type
      IVR IVR Report
      • Type: Select the IVR key type.
      • IVR
      Ring Group Ring Group Statistics
      • Ring Group
      Queue Queue AVG Waiting & Talking Time
      • Queue
      Queue Callback Summary
      Satisfaction Survey
      Queue Performance
      • Queue
      • Exclude Calls Abandoned within Xs: Specify the ring duration to exclude short abandoned calls.

        Calls abandoned within this time frame will NOT be included in the report.

      • Exclude Calls within Xs: Specify the talk duration to exclude short answered calls.

        Calls ended within this time frame will NOT be included in the report.
      Queue Performance Activity
      • Queue
      • Exclude Calls Abandoned within Xs: Specify the ring duration to exclude short abandoned calls.

        Calls abandoned within this time frame will NOT be included in the report.
      Satisfaction Survey Detail
      • Queue
      • Agent
      Agent Login Activity
      Agent Missed Call Activity
      Agent Call Summary
      Agent Pause Activity
      • Queue
      • Agent
      • Pause Reason
      Agent Performance
      • Queue
      • Agent
      • Exclude Calls Abandoned within Xs: Specify the ring duration to exclude short abandoned calls.

        Calls abandoned within this time frame will NOT be included in the report.
      Transcription Transcription Usage Details -
      Call Unreturned Missed Call Report
      • Exclude Calls Abandoned within Xs: Specify the ring duration to exclude short abandoned calls.

        Calls abandoned within this time frame will NOT be included in the report.

      • Call From: Enter the caller's number or name.
      • Call To: Enter the callee's number or name.
      • Call Destination: Select the type of the destination to which the inbound call was routed.
      • Missed Call Type: Select the type of missed call.
      • Callback Status: Select whether the missed call was returned or not.
  4. On the left pane, click Download.

Result

Call report matching the filter criteria is downloaded in .csv format to your local computer.