Presence Settings

This topic describes presence settings.

Background information

Yeastar P-Series PBX System supports to configure presence settings under each presence for all the users. When a user's presence changes, presence settings will change accordingly.

Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension in the Presence tab.

Presence Information

Setting Description
Presence Information Add a note to the current presence. The note will be displayed on Linkus clients.

Call Forwarding

Call forwarding rules help forward incoming calls to a specific destination when the user is unavailable. You can set different destinations for incoming calls based on extension presence.
Setting Description
Types of incoming calls
  • Internal Calls: Set a call forwarding rule for incoming calls from colleagues.
  • External Calls: Set a call forwarding rule for incoming calls from external users.
Forwarding condition

Select a forwarding condition and configure a destination.

  • Always: Forward all incoming calls to the designated destination.
  • No Answer: Only forward unanswered calls to the designated destination.
  • When Busy: Only forward the calls that come in while the user is talking on the phone to the designated destination.

Ring Strategy

Ring strategy allows you to decide in which order incoming calls are distributed to the endpoints where the user's extension is registered.

  • Extension Endpoint: The IP phone, analog phone, or softphone to which the user's extension has registered.
  • Linkus Mobile Client
  • Linkus Desktop Client (Softphone Only)
  • Linkus Web Client (Web Client Mode Only)
  • Linkus Pad Client (SDK)
    • This option is ONLY available when Linkus SDK is enabled (Path: Integrations > Linkus SDK).
    • To enable users receiving incoming calls through Linkus Pad Client, you need to integrate the Linkus SDK for Android or Linkus SDK for iOS.
Setting Description
Ring First Set which endpoint will ring first.
Ring Secondly Set which endpoint will ring secondly.
Note: The ring strategy setting does not take effect if the extension is a member of a queue or a ring group. In such cases, when the extension receives incoming calls, all endpoints with the extension registered would ring simultaneously.

Ring Timeout

To prevent callers from waiting for a long time, you can configure ring timeout. If the call is not answered during the time period, it will be routed to the destination of No Answer.

Setting Description
Ring Timeout Enter a value or select a value from the drop-down list.
Note: The valid range is from 5 to 300.


Ring the Mobile Number Simultaneously

To simultaneously ring both extension and the associated mobile number when anyone calls in the extension number, you can configure a simultaneous ring strategy.

Note: The feature is unavailable in Do Not Disturb status.
Setting Description
Ring the Mobile Number Simultaneously Check the option to enable this feature, and configure the user's mobile number.
Prefix Enter the prefix of outbound route so that PBX can successfully send calls out.
Accept Push Notifications
By default, the user can receive push notifications on Linkus Mobile Client anywhere and anytime, such as missed calls, new voicemail messages and so on. If Linkus server is set up only in local network, in case the user can not connect to calls when he or she is out of the office, you can disable push notifications for the user.
Setting Description
Accept Push Notification Enable or disable push notifications on Linkus Mobile Client.
Agent Status Auto Switch

If the user is a dynamic agent who needs to frequently log in to or out of a queue, you can associate queue status with extension presence. The user's status in a queue will automatically change along with his or her extension presence.

Setting Description
Login Log in to a queue.
Note: The option is available ONLY in Available status.
Logout Log out of a queue.
Pause Pause receiving queue calls.
Note: If you have set pause reasons for queue agents, you can select a specific pause reason in the Pause Reason drop-down list.
Do Nothing Retain current status.