Purchase Remote Management Service

Yeastar offers two Remote Management services - Remote Management Account and Remote Management Premium Account, and one value-added service - Remote Management Connections. You can subscribe to the Remote Management services for customers on Yeastar Partner Portal, so that customers can implement remote device monitoring and management, as well as PBX provisioning on Yeastar Central Management.

Tip:

Remote Management Service comparison

Refer to the following table to see the difference between Remote Management Account and Remote Management Premium Account services, as well as details of the features supported by the services.

Service & Feature Remote Management Account Remote Management Premium Account
Remote Management √ √
PBX Provisioning Template × √
Remote Management Connections 10 (Expandable) 10 (Expandable)
  • Remote Management: Allow the customer to remotely monitor and manage on-premises Yeastar PBXs and gateways through Yeastar Central Management.
  • PBX Provisioning Template: Allow the customer to provision the remotely connected P-Series Appliance Edition and P-Series Software Edition via template on Yeastar Central Management.
    Tip: Yeastar also supports to provision P-Series Cloud Edition via template, which is available if you have subscribed to P-Series Turnkey Hosting Package or P-Series BYOI Hosting Package.
  • Remote Management Connections: Allow the customer to connect the remote device to Yeastar Central Management. One connection corresponds to one remote device.
    Tip: The number of connections can be expanded by purchasing the one-off payment service - Remote Management Connections.

Supported devices

Refer to the following table to see the supported devices and the required firmware versions.

Device Description
PBX P-Series Appliance Edition
  • For remote management: 37.5.0.86 or later.
  • For PBX provisioning template: 37.9.0.103 or later.
    Note: To use the feature, you need to subscribe to Remote Management Premium Account service.
P-Series Software Edition
  • For remote management: 83.5.0.86 or later.
  • For PBX provisioning template: 83.9.0.103 or later.
    Note: To use the feature, you need to subscribe to Remote Management Premium Account service.
S-Series VoIP PBX 30.6.0.20 or later
K2 IPPBX 80.5.0.29 or later
Cloud PBX 81.4.0.X or later
Gateway TA1600/TA2400/TA3200 V3
TA1610 V3

Step 1. Go to product purchase page

  1. Log in to Yeastar Partner Portal, go to Products & Purchase.
  2. On the product list, click Purchase on Remote Management.

    A side panel slides in from the right of the page.

  3. Search and select the user for whom you want to purchase Remote Management service from the drop-down list by filter (Yeastar ID or Company Name).

Step 2. Select plan and billing cycle

  1. Under the Plan tab, click Subscribe of the desired plan.
  2. On the top-left subscription details section, set the length of the billing cycle.

(Optional) Step 3. Assign the product to another Yeastar ID

Product assignment allows you to grant another user access to view the subscription details within the Partner Portal (Path: Products & Purchase > Remote Management).

Note: If you prefer to retain access only for yourself, please skip this step.
  1. Select an existing user from the drop-down list.

  2. If desired user doesn’t exist, you can click Add Partner to create a new Partner Portal account for the user.
    Important: Clicking Add Partner will create a new Partner Portal account, and an activation email will be sent to the assigned email address. If you DO NOT want your customer to receive this email, do NOT click Add Partner here.
  3. On the right Order Summary section, click Checkout.

Step 4. Review the order and check out

  1. On the left Plan Information section, review the plan information.
  2. On the left Billing Information section, review and edit the billing information as needed.
    Note:
    • The billing information will be displayed on an invoice, which will be generated and sent to the selected billing contact's email address after you complete payment.
    • By default, your information is automatically filled in. You can change to another billing contact, either by selecting an existing one from the drop-down list, or by clicking Add New to add a contact. The billing contacts are synchronized with the ones that you have set on Billing Receiver.

  3. On the right Checkout section, choose either of the following ways to check out.
    Pay by PayPal
    1. In the Payment Method section, select PayPal.
    2. Optional: Select or unselect the checkbox of Auto Renew to enable or disable the automatic renewal.
    3. Click PayPal and log in to your PayPal account to complete payment.
    Pay by debit card or credit card
    1. In the Payment Method section, click Debit or Credit Card.
    2. Optional: Select or unselect the checkbox of Auto Renew to enable or disable the automatical renewal.
    3. Click Debit or Credit Card and enter the information required to complete payment.
    Pay offline
    1. In the Payment Method section, select Offline.
    2. Optional: In the PI Number field, enter the PI number that is provided by Yeastar Sales.
    3. Click Place Order.

      After you submit the order, your account manager or local distributor will contact you actively for the payment.

Result

After you complete payment, the followings are achieved:
  • The plan purchased for the specified user takes effect immediately.
    Tip: The plan includes 10 inherent remote management connections. You can purchase more connections as needed. For more information, see Purchase Remote Management Connections.
  • The billing contact will receive an email, containing the order summary and an invoice. He or she can click on the attached link to view or download the invoice.
    Note:
    • The attached link is valid in 24 hours and can be used ONCE only.
    • You can also view the invoice on Yeastar Partner Portal: Orders and Billing > Orders > .

What to do next

Set up the Yeastar Remote Management platform to be accessible to the features supported in the subscription plan by following the instructions in the links below: