Manage Call Recordings

This topic describes how to check and manage your call recordings in the 'Linkus for Dynamics 365' plugin.

Procedure

  1. On the plugin, go to Recordings.
  2. Check and manage the call recordings according to your needs.
    Operation Instruction
    Listen to a call recording Click of the call recording.
    Place a call

    Place a call from call recording via either of the following methods:

    • Double click a record.
    • Click of the call recording.
    View the information of the Dynamics contact Click of the call recording.

    The contact details page opens in the main area of Dynamics 365.
    Download a call recording To download a call recording, do as follows:
    1. Click of the call recording.
    2. Select Download.

      The call recording file is downloaded to your computer.
    Delete call recording(s)
    • To delete a call recording, do as follows:
      1. Click of the call recording.
      2. Select Delete.
    • To bulk delete call recordings, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top-right corner, click .