Odoo CRM Integration Overview

Yeastar P-Series Software Edition supports the integration with Odoo CRM, which allows your Odoo users to get all the call details right in their CRM entries while keeping the voice traffic in Yeastar P-Series Software Edition. This topic describes the requirements, key features, and terminologies related with the integration.

Requirements

Odoo
  • Edition: Odoo Enterprise
  • Version: Odoo 14.0 or later
PBX server
Firmware: Version 83.9.0.18 or later

Key features

The integration of Yeastar P-Series Software Edition and Odoo CRM provides the following key features:
Click to Call
Users can launch calls by a single click on the detected numbers from Odoo CRM via Yeastar Linkus Web Client.
Note: This feature requires users to install 'Yeastar Linkus for Google' Chrome extension and set up Linkus Web Client to work with the Chrome extension.
Call Popup
Automatically bring up the contact's profile on the web browser when users (with their Linkus Web Client logged in) receive an inbound call from a CRM contact.
Call Journal
All the call activities get logged automatically to Odoo CRM when a user ends calls with CRM contacts.
Contact Synchronization
Synchronize CRM contacts to an associated PBX phonebook when the associated extensions receive inbound calls from Odoo CRM contacts.
Automatic Contact Creation
A new contact or lead will automatically be created in Odoo CRM for unknown inbound calls or outbound calls.

Terminologies

The following table lists the terminologies of the Odoo CRM integration.
Table 1.
Term Description
Odoo Administrator The administrator account that created the database where Odoo CRM is installed.
Odoo User The user accounts created for internal staffs.
PBX Extension The extension number for internal staffs. The staffs can register the extension on a phone or on Linkus Clients, and use the extension to make and receive calls.
Odoo Lead The potential customers or unqualified sales opportunities recorded in your database. A lead is an additional stage before an opportunity that salespersons can follow up on and convert it into a new opportunity.
Odoo Individual A type of contact recorded in your database. When integrating Odoo CRM with PBX, individuals refer to the external contacts.
Odoo Company A type of contact recorded in your database. When integrating Odoo CRM with PBX, companies refer to the external contacts.