Export Call Log Data for Outbound Campaign

You can export call log data for an outbound campaign, including the details of each call and the associated contact information, which can be used to analyze the performance of the campaign, track call outcomes, update the contact base or integrate your contact list with other CRM systems, etc.

Procedure

  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside the desired campaign, then scroll down to the Call Logs section.
  3. Under the specific call log tab, search or filter the desired contacts.

  4. Download the call log data according to your needs.
    • To download contact list, click Download and select Download Contacts.

      A CSV file containing the contacts information is downloaded to your computer.
    • To download the call log details, click Download and select Download List.

      A CSV file containing the call logs as well as relevant call details is downloaded to your computer.