Outbound Call Center Agent Guide
This guide provides guidance on how to manage your availability status in outbound queues, and process outbound campaign calls using a unified agent portal available on web, desktop, and mobile devices.
Audience
This guide is intended for agents who handle outbound campaign calls to communicate with customers.Agent portal
To enhance communication mobility and improve agent productivity, the Yeastar Outbound Call Center provides a unified agent portal integrated into the Linkus UC Clients that is available on desktop and web-based platforms. Agents can efficiently handle outbound campaign calls anytime anywhere through the following Linkus UC clients.
| Supported Client | Description |
|---|---|
| Linkus Web Client |
The Linkus Web Client allows agents to access the outbound call center functionalities through a web browser. It provides an intuitive workspace Inbox for efficient outbound campaign call management.
|
| Linkus Desktop Client | The Linkus Desktop Client installed on the agent's computer
offers a comprehensive set of features to manage calls, similar
to the Web Client, but with the added benefit of integration
with other desktop applications, providing a robust and stable
environment for agents to perform their tasks.
|
| Linkus Mobile Client | Available as a mobile application, Linkus Mobile Client
provides agents with access to essential call features, allowing
them to handle outbound campaign calls and update their
availability status from their mobile devices, ensuring that
agents can stay connected and responsive on the go.
|