Outbound Call Center Agent Guide
This guide provides guidance on how to manage your availability status in outbound queues, and process outbound campaign calls using a unified agent portal available on web, desktop, and mobile devices.
Audience
This guide is intended for agents who handle outbound campaign calls to communicate with customers.Agent portal
To enhance communication mobility and improve agent productivity, the Yeastar Outbound Call Center provides a unified agent portal integrated into the Linkus UC Clients that is available on desktop and web-based platforms. Agents can efficiently handle outbound campaign calls anytime anywhere through the following Linkus UC clients.
| Supported Client | Description |
|---|---|
| Linkus Web Client / Desktop Client |
The Linkus Web Client and Desktop Client allow agents to access the outbound call center functionalities through an intuitive workspace Inbox for efficient outbound campaign call management.
|
| Linkus Mobile Client | Available as a mobile application, Linkus Mobile Client
provides agents with access to essential call features, allowing
them to handle outbound campaign calls and update their
availability status from their mobile devices, ensuring that
agents can stay connected and responsive on the go.
|