Outbound Call Center Supervisor Guide

This guide provides step-by-step procedures on how you can monitor outbound call campaigns and manage outbound queue agents on the intuitive dashboards Campaign Wallboard.

Audience

This guide is intended for outbound call center managers (supervisors) with responsibilities that include managing and monitoring the performance of outbound call campaigns and agents.

Management tool

Yeastar P-Series Software Edition provides Campaign Wallboard on Linkus Web Client and Desktop Client, allowing queue manager to monitor real-time campaign details and campaign metrics, as well as managing outbound queue agents status. For more information, see View Outbound Campaign Details on Wallboard