Manage Outbound Campaigns

This topic describes how to manage outbound campaigns.

Pause an outbound campaign

  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside an in-progress campaign.
  3. In the pop-up window, click OK.

    The campaign is paused, no new calls will be initiated. However, ongoing campaign calls will continue without interruption.

Resume an outbound campaign

  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside a paused campaign.
  3. In the pop-up window, click OK.

    The campaign is resumed.

End an outbound campaign

  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside the campaign.
  3. In the pop-up window, click OK.

    The campaign is ended and can NOT be resumed. However, ongoing campaign calls will continue without interruption.

Edit an outbound campaign

Note:
  • You can NOT edit an in-progress outbound campaign.
  • The dialer mode and contacts settings can NOT be modified.
  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside the campaign.
  3. In the pop-up window, click OK.

    The campaign settings are updated and applied to new campaign calls, the ongoing calls will not be affected.

Delete outbound campaigns

Note: You can NOT delete an in-progress outbound campaign.
  1. Log in to PBX web portal, go to Campaign Management.
  2. Click beside the campaign.
  3. In the pop-up window, click OK.