View Outbound Campaign Details

This topic describes how to view the campaign details, including the basic information, metrics, call result statistics, as well as call logs.

Procedure

Log in to PBX web portal, go to Outbound Call Center > Campaign Management.
Click beside the desired campaign.

Check the campaign details as needed.

Campaign overview
Key metrics
Outbound call result statistics
Call logs

Campaign overview

Provides the basic information of the campaign.


Widget	Description
Status	The current status of the campaign. : To be improved. The contacts list is empty and needs to be completed. : Importing. The contacts list is being imported to the campaign. : To be Started. The campaign will start at a scheduled time. : In Progress. The campaign is in progress. : Paused. The campaign is paused. : Ended. The campaign has been ended.
Campaign Time	The start and end time of the campaign.
Dialer Mode	The type of dialer used in the campaign.
Ongoing Calls	The number of calls that are still in progress or not yet completed.
Scheduled Callbacks	The number of callbacks scheduled by agents.

Key Metrics

Provides an overview of key metrics that are essential for evaluating campaign performance.


Metric	Description
Connect Rate	The rate at which calls are successfully connected to the contacts, which reflects the validity of the phone numbers. Formula: Number of calls the contacts has answered / Total number of calls dialed
Real Abandon Rate	The rate at which contacts abandon the call before being answered by an agent, which reflects the efficiency of agents. Formula: Number of call abandoned by contacts / Total Number of calls routed to the queue Note: Only available for agent-based campaigns.
Complete Rate	The rate at which calls are successfully completed, which reflects the completing efficiency of the campaign. Formula: Number of dialed contacts / Total number of contacts

Outbound Call Result Statistics

Provides statistics on the outbound campaign calls, including dial results and call dispositions, to give insight into the effectiveness of the campaign.


Item	Description
Dial Result	The dialing outcomes generated during the campaign. It is automatically generated by the system and indicates the status of calls, such as `C` for completed (successful connection), `F` for failed, or other predefined statuses.
Call Disposition	The statistics for codes logged by agents for the calls during the campaign. Note: Only available for agent-based campaigns.

Call Logs

Displays the list of contacts to be dialed, the DNC contacts that agents added, the real-time records and details of campaign calls, categorized by the following statuses.

Note:

You can store valuable prospects from the call logs to a PBX phonebook for follow-up. For more information, see Import Campaign Contacts to a Phonebook
You can download the DNC list and call log data, including call details and contact information, for campaign analysis or contact base update. For more information, see Export Do Not Call Data for Outbound Campaign and Export Call Log Data for Outbound Campaign.


Status	Description
Waiting to Dial	The list of contacts waiting to be dialed.
Ringing	Calls that are currently in ringing status. Note: Only available for agent-based campaigns.
Talking	Calls that are currently in progress. Note: Only available for agent-based campaigns.
Already Dialed	Calls that have been dialed, either succeeded or not. Note: You can click beside the call log to check the call details.
Scheduled Callback	Callbacks requested by agents when handling campaign calls. Note: Only available for agent-based campaigns.
Do Not Call	DNC contacts added by agents when handling campaign calls. Note: Only available for agent-based campaigns.