Manage Two-Factor Authentication

This topic describes how to manage the two-factor authentication feature, including removing trusted devices, changing authentication method, and disabling the two-factor authentication feature.

Remove a trusted device

In case you lost access to a trusted device, you can remove it from the list if necessary.

  1. Log in to PBX web portal, click your account at the top-right corner, then go to Change Password & Security > Security Settings.

    The trusted devices are displayed in the Trusted Device List section.

  2. Click beside the device that you want to remove.
  3. In the pop-up window, click OK.

Change two-factor authentication method

  1. Log in to PBX web portal, click your account at the top-right corner, then go to Change Password & Security > Security Settings.
  2. Click beside the current authentication method.
  3. Select the desired method, then complete the follow-up settings accordingly.

Disable two-factor authentication

Disable two-factor authentication for your account
You can disable two-factor authentication for your super administrator account at any time.
  1. Log in to PBX web portal, click your account at the top-right corner, then go to Change Password & Security > Security Settings.
  2. Unselect the checkbox of Two-Factor Authentication.
  3. In the pop-up Password window, enter your account password and click Confirm to verify your operation.
  4. In the Security Settings tab, click Save.

    The webpage prompts a message "Edited successfully.", which means that you have successfully disabled two-factor authentication.

Disable two-factor authentication for your extension user
If your extension user lost access to their two-factor authentication (e.g. they lost their authenticator device or could not receive authentication code via email), you can disable the two-factor authentication for their extension accounts, so that they can directly log in with username and password.
  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the extension, then click the Security tab.
  3. Scroll down to the Login Security section, then unselect the checkbox of Two-Factor Authentication.
  4. In the pop-up Password window, enter your account password and click Confirm to verify your operation.
  5. Click Save.

    The two-factor authentication of the extension account is disabled.