Configure Call Forwarding Prompt

This topic describes how to configure call forwarding prompt.

Background information

Call forwarding prompt is used to prompt a caller that the call is forwarded to another destination. By default, when PBX is forwarding an incoming call to another number, the PBX will play the call forwarding prompt "please hold when I try to locate the person you are calling", and then play the MoH music. If you do not want the caller to find out that the call is being forwarded, you can disable Play Call Forwarding Prompt.


  1. Log in to PBX web portal, go to PBX Settings > Voice Prompt > Prompt Preferences.
  2. Unselect the checkbox of Play Call Forwarding Prompt.
  3. Optional: To change MoH music, select Music on Hold or Ringing Tone from the drop-down list of Music on Hold for Call Forwarding.
    Note: The Music on Hold is the playlist that you have defined in Music on Hold (PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold).
  4. Click Save and Apply.