Set Distinctive Ringtones for IVR Calls

You can set a unique ringtone per IVR so that the extension users can easily identify who is calling.

Procedure

  1. Set an alert info for IVR calls on the PBX.
  2. Set a specific ringtone for a phone.

Set an alert info for IVR calls on the PBX

  1. Log in to PBX web portal, go to Call Features > IVR.
  2. In the IVR Alert Info field, enter an alert info.

    The alert info is used to trigger IP phones to play a specific ringtone when receiving a call through this IVR.

    In this example, set alert info to CustomerService.

Set a specific ringtone for a phone

For users who want to play a specific ringtone for IVR calls on their phones, you can set a specific tone for their extensions by auto provisioning.
Note: Users can also log in to phone web interface to set distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.
Prerequisites
The user's extension should have been associated with a phone.
For more information, see the following topics:
Procedure
  1. Set a specific ringtone for a user.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the user's extension.
    2. Click the Phone tab.
    3. In the Distinctive Ringtone section, click Add.
    4. In the Alert Info field, select the alert info that is pre-defined for IVR calls.

      In this example, select CustomerService.

    5. In the Ringtone field, select a specific ringtone for the IVR calls.

      In this example, select Ring5.wav.

      Note: The available ringtones vary by phone models.

    6. Click Save.
  2. Reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to user's extension.

Result

The user's phone plays ringtone Ring5.wav when receiving calls from CustomerService IVR.