Reset the System on Web Interface

This topic describes how to reset Yeastar P-Series Cloud Edition on web interface. After you reset the system, the domain name of Yeastar P-Series Cloud Edition does not change, but you need to re-activate the PBX.


  • Make sure there aren't ongoing calls, or the calls would be disconnected.
  • We recommend that you create a backup file for PBX configurations.


  1. Log in to PBX web portal, go to Maintenance > Reset.
  2. Set which configurations and data that you want to clear.
    • Reset All: Clear all the configurations and data on the PBX.
    • Reset CDR: Clear all call logs.
    • Reset Backup Files: Clear backup files.
    • Reset Prompts: Clear custom prompts.
      Note: Whether the option is enabled or not, system prompts, music on hod, and preference settings for all the prompts would be cleared.
    • Reset Company Contacts: Clear company contacts, phonebooks, and Caller ID match settings.
    • Reset Other System Configurations: Reset all the logs and configurations except CDR, backup files, prompts, and contacts.
  3. Click Factory Reset.

    A Factory Reset dialog box pops up.

  4. In the pop-up dialog box, complete the followings.

    1. Click to take note of the Activation Link and Activation Code.
      Important: You need to use the new activation link and activation code to activate the PBX after resetting.
    2. Drag to verify your operation.
    3. Click Yes.


It takes several minutes to reset the PBX. After resetting, the current web page prompts that the PBX is not activated.

What to do next

  • Click the activation link, you are redirected to the PBX activation page. Paste the activation code and click Confirm.
  • You are redirected to Installation Wizard page, follow the Installation Wizard to set up the PBX.