Initial Setup Using the Installation Wizard

When you access the PBX web portal for the first time, you need to finish initial configurations for the system using the Installation Wizard.


You have accessed the PBX web portal and entered the Installation Wizard.

For more information about how to access the PBX web interface, see Log in to PBX Web Portal.

Warning: The Installation Wizard only appears when you first configure the system with factory settings.


Step 1. Set up super administrator account

  1. In the Basic section, enter the information of the super administrator account.
    • Do NOT forget the username and password of the super administrator account, or you need to reset your system to reconfigure the account and log in to the PBX.
    • The super administrator has access to all features on the system, and the super administrator can assign administrator role to users. For more information, see User Roles and Permissions.
    • Username: Specify the username that is used to log in to PBX web portal.
    • Password: Specify the password that is used to log in to PBX web portal.
    • Repeat the password: Repeat the password to confirm.
    • Email Address: Enter the email address of the super administrator.

      The email address can be used to receive system notifications, reset web login password, and log in to the administrator portal.

    • Mobile Number: Enter the mobile number that can be used to receive system notifications.
    • Prefix: Optional. Enter the prefix according to the dial pattern of the outbound route, so that the system can successfully send calls to the mobile number.

      For more information of the prefix setting, see Prefix and Dial Pattern.

  2. In the Event Notifications section, configure event notifications for the super administrator.
    • Send Event Notification to PBX Administrator: Decide whether to enable notifications for the super administrator or not.
    • Contact Name: Enter the name of the super administrator.
      Note: This name helps you identify the super administrator from the Notification Contacts list.
    • Notification Level: System notifications are divided into different levels according to importance. You can select notification levels to filter and receive the relevant notifications.
    • Notification Method: Select method(s) to receive notifications.

    For more information of event notifications, see Event Notification Overview.

  3. Click Next.

Step 2. Configure the system time

  1. In the Date and Time section, configure the time zone and daylight saving time.

  2. In the Display Format section, select the display format for date and time.
  3. Click Next.

Step 3. Localize and customize the system

  1. In the System Prompt Language section, select the radio button beside a system prompt to set it as the default system prompt.
    Note: Click Download Online Prompts to download more prompts.
  2. In the Other Settingssection, adjust the following settings for your local installation.
    • Notification Email Language: Select which language of email contents to be received.
    • Device Name: Specify a name for the PBX system.
    • Name Display Format: Select the display format for Extension User's Name and Contact Name.
    • Tone Region: Select your country/region or the nearest neighboring country/region to enable the default dial tone, busy tone, ring tone for your region.
    • Enable Allowed Country/Region Code Dialing Protection: To restrict users from making international calls, enable this option. When enabled, users can not make international calls to any countries or regions.
      Note: To allow users to make international calls to specific countries or regions, you need to grant permission to desired users, and set the allowed countries or regions. For more information, see Restrict International Calls to Specific Countries or Regions.
    • International Dialing Code: Enter the prefix of international call according to your country.

      When a user tries to call a number starting with the prefix, the PBX's outbound route will identify this call as an international call.

  3. Click Next to see the summary.

Step 4. Check and confirm the configurations

  1. Check the all the configured settings on the Summary page.
  2. To edit the configurations of a specific step, click beside the step title.
  3. To edit the configurations of the previous step, click Re-configure.
  4. If all the configurations are confirmed, click Reboot to take effect.


All the configurations take effect after the system reboots.

You need to access the domain name of the PBX and log in to PBX web portal by the super administrator username and password.