Send NovoOne Client Welcome Emails to Users

A welcome email provides users with a QR code and link for signing in to NovoOne Clients. After enabling clients for users, you can send welcome emails to help them get started with the clients.

Note: By default, the QR code and link are valid for 24 hours and can be used only once. You can extend the validity period to up to 7 days (Path: System > Preferences > Basic > Login Credential Validity (Days)).

Automatically send welcome emails

You can configure the system to automatically send welcome emails when new users are created.

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. At the top of the list, click Welcome Email, then select Settings.

  3. In the pop-up window, turn on the switch of Auto Send Welcome Email, then click Save.

    The system automatically sends a welcome email when a new user is created.

    Note: You can view the sending history in System > Email > Email Sent Logs.

Manually send welcome emails

You can manually send welcome emails to the desired users.

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Select the checkboxes of the desired users, then click Welcome Email to select Send Email, then confirm the operation.

    The system automatically sends a welcome emails to the selected users.

    Note: You can view the sending history in System > Email > Email Sent Logs.