Route Inbound Calls to Users Based on DID Range

NovoOne supports routing inbound calls directly to users based on DID ranges. This is typically used when your company has a range of consecutive DID numbers that map to a corresponding range of user extensions.

Procedure

  1. Log in to NovoOne Tenant portal, go to Call Control > Inbound Route.
  2. Click Add.
  3. Configure the inbound route.

    1. In the Name field, enter a name to help identify the inbound route.
    2. In the Trunk section, select the desired trunks to the Selected box.

      Inbound calls received through the selected trunks are routed according to this inbound route.

    3. In the DID Pattern section, configure the DID matching settings.
      • DID Matching Mode: Select Match DID Range to User Range.
      • Start DID Number & End DID Number: Specify the start and end numbers of the DID range.
    4. In the Default Destination section, configure the destination settings.
      • Destination: Select Match User Range.
      • Start User Number & End User Number: Select the start and end numbers of the user range.
  4. Click Save.

Result

When an external caller dials a DID number within the configured range, the call is routed to the corresponding user within the configured user range.