Emergency Calling Overview
Emergency Calling enables users to place emergency calls to the local Public Safety Answering Point (PSAP) while automatically notifying contacts by email or phone call, helping ensure a timely response when an emergency occurs.
Emergency calling terminology
The following table lists key terminologies in Emergency Calling.
| Terminology | Description |
|---|---|
| PSAP | A Public Safety Answering Point (PSAP) is responsible for receiving emergency calls and arranging appropriate emergency response, such as dispatching a police, fire, or ambulance team. |
| ERL | An Emergency Response Location (ERL) is a specific geographic location to which an emergency response team may be dispatched. To provide the PSAP with the emergency caller's precise location, you may need to set multiple ERLs. |
| ELIN | An Emergency Location Identification Number (ELIN) is the
phone number (Caller ID), which is associated with an ERL. When
an emergency call is placed, the ELIN is displayed on the PSAP
side so that they can match the caller ID with the ERL. Note: ELIN is also helpful for PSAP to
call the emergency caller back in case the call is
disconnected.
|
Emergency calling types
NovoOne supports the following types of emergency calling:
| Type | Description |
|---|---|
| Basic Emergency Calling | Basic Emergency Calling connects a caller to the local Public
Safety Answering Point (PSAP) without providing the caller's
location. The caller must provide location information to the
PSAP during the call so that the appropriate emergency response
can be arranged. For more information, see Add an Emergency Number for Basic Emergency Calling. |
| Enhanced Emergency Calling |
Enhanced Emergency Calling is available only in specific countries and regions, such as E911 in North America, E112 in continental Europe, E999 in England, etc. For enhanced emergency calls, the PSAP can immediately pinpoint the caller's location based on the calling number. For more information, see Add an Emergency Number for Enhanced Emergency Calling. |
Emergency calling Outbound Caller ID
The Outbound Caller ID used for an emergency call determines the ELIN presented to the PSAP. For each emergency number, you can configure one of the following types of Outbound Caller ID:
| Type | Description |
|---|---|
| Trunk Emergency Outbound Caller ID |
Use the Emergency Outbound Caller ID configured for the trunk
used to place the emergency call.
As a result, emergency calls use the same ELIN, regardless of which user places the call. |
| User Emergency Outbound Caller ID | Use the Emergency Outbound Caller ID configured for the user
who places the emergency call.
As a result, different users can use different ELINs when placing emergency calls. |
Emergency calling notification
NovoOne supports the Emergency Call Dialed Out event, which is triggered when a user dials an emergency number. Upon triggering, the system can notify designated contacts by email or phone call, helping ensure that they are promptly informed of the emergency call.
For more information, see Add an Emergency Notification Contact.