Route Inbound Calls to Users Based on DID Patterns

NovoOne supports routing inbound calls directly to users based on DID patterns. This is typically used when your company has DID numbers that follow a defined pattern and need to be mapped to corresponding user extensions.

Procedure

  1. Log in to NovoOne Tenant portal, go to Call Control > Inbound Route.
  2. Click Add.
  3. Configure the inbound route.

    1. In the Name field, enter a name to help identify the inbound route.
    2. In the Trunk section, select the desired trunks to the Selected box.

      Inbound calls received through the selected trunks are routed according to this inbound route.

    3. In the DID Pattern section, configure the DID matching settings.
      • DID Matching Mode: Select Match DID Pattern to Users.
      • DID Pattern: Enter a DID pattern.
        Note:
        • You can use {{.Ext}} as a placeholder for extension numbers.

          For example, if you set the DID pattern to 550{{.Ext}}, a call to 5501001 is routed to extension 1001.

        • For more information about the supported characters in DID patterns, see Supported Pattern Syntax.
    4. In the Default Destination section, configure the destination settings.
      • Destination: Select Match Selected Users.
      • Match Selected Users: Select users.
  4. Click Save.

Result

When an external caller dials a DID number that matches the configured pattern, the call is routed to the internal user corresponding to the matched DID.