Monitor Agent Status by BLF

In a call center scenario, a supervisor can set BLF keys to monitor if the agents are in a specific queue. An agent can also set a BLF key to monitor his own status.

About this task

This topic is based on the Htek UC912 v2.0.4.4.33.

Note: Monitoring agent status is supported in the firmware version 30.8.0.8 or later.

We will set a BLF key to monitor if the agent 1001 is in the queue 6700 or not.

Procedure

  1. Log in the phone web interface, go to Function Keys > Line Key.
  2. Set a BLF key to monitor extension 1001.
    • Type: Set to BLF.
    • Value: The BLF key format is *75[EXT_NUM]*[QUEUE_NUM]. In this example, set to *751001*6700.
    • Account: Select the account that has an extension registered to the PBX.
  3. Click SaveSet.
    Check the BLF LED status:
    Note: Different brands of IP phone may have different LED indications.
    • Green LED: The agent 1001 is not in the queue 6700.
    • Red LED: The agent 1001 is in the queue 6700.
    • BLF LED is off: Check if your configurations are correct.