Hot Desking Overview
Yeastar S50, S100, and S300 support hot desking feature.Hot desking allows multiple users to share a phone. Users can log in to the hot-desking phone,and place calls or answer calls by their own extension numbers. This topic describes the features and benefits, use cases, limitations, and supported phone models.
Features and benefits
- For the extension users with flexible schedules, or work in multiple locations, they can use a hot-desking phone to make secure, high-quality calls by their own extensions.
- For companies, they can share phones among employees to reduce the investment in facilities and phone hardware.
Use cases
- Call center
For agents who work on a flexible schedule, they can share a hot-desking phone at different time periods, make and receive calls on their own extensions.
- Shared office
For employees who work flexibly anywhere, such as the sales, they can use the hot-desking phone in the meeting room and make calls to their customers by their own extensions, without physically migrating their own phones or re-registering their own extensions.
Hot desking code
The extension user can dial the hot desking code to log in to or log out of a hot-desking phone as a guest.
You can view or change the hot desking code on PBX web interface: .The default hot desking code:
- Guest In: *93
- Guest Out: *093
Limitations
- Hot desking is only applicable to SIP extensions.
- Only the phone with hot desking enabled can act as a shared phone.
- The extension user can only use the extension with hot desking enabled to log in to the hot-desking phone as a guest.
- A hot-desking phone without an extension logged only allows the users to dial the emergency number.
Supported phone models
Hot desking is applicable on the following phones:
| Vendor | Model |
|---|---|
| Yealink |
|
| Fanvil |
|