Set up Call Force Drop

Call Force Drop feature makes it possible for the authorized users to force disconnect an extension's ongoing call. To allow users to achieve this, you need to configure a feature code for Call Force Drop feature and grant the permission to users.


  1. Log in to the PBX web interface, go to Settings > PBX > General, click Feature Code tab.
  2. Configure a feature code for Call Force Drop feature.

    1. In the Force Drop section, select the checkbox of Call Force Drop.
    2. Retain the default feature code (*94) or configure a code according to your needs.
  3. Grant Call Force Drop permission to a user.

    1. Click Set Extension Permission.
    2. Select the desired extensions from the Available box to the Selected box.
    3. Click Save.
  4. Click Save and Apply.


The selected users can dial *{feature_code}+{extension_number} on his or her phone to disconnect ongoing calls on the target extension.