Log in/out a Queue

A dynamic agent can log in or log out a queue at any time.

Log in/out a Queue by Feature Code

Note: If the static agents try to log out a queue, the system will play a prompt "Agent logged out, goodbye"; But actually, the agent is still in the queue.
  • To log in a queue, dial [QUEUE_NUM]*.

    For example, dynamic agent 1000 dials 6700* to log in the queue 6700.

  • To log out a queue, dial [QUEUE_NUM]**.

    For example, dynamic agent 1000 dials 6700** to log out the queue 6700.

In the firmware version 30.8.0.8 or later, the dynamic agents have another way to log in and log out a queue.

  • Dial *75[QUEUE_NUM] to log in a queue.

    For example, dynamic agent dials *756700 to log in the queue 6700.

  • Dial *75[QUEUE_NUM] again to log out a queue.

    For example, dynamic agent dials *756700 again to log out the queue 6700.

Log in/out a Queue by BLF Key

A dynamic agent can set a BLF key on his/her IP phone to quickly log in or log out a queue.

For example, on the phone of a dynamic agent, set a BLF key to quickly log in or log out queue 6700.

The following instructions are based on the Htek UC912 v2.0.4.4.33.

  1. Log in the phone web interface, go to Function Keys > Line Key.
  2. Set a BLF key to log in or log out queue 6700.

    • Type: Set to BLF.
    • Value: The BLF key format is *75[QUEUE_NUM]. In this example, set to *756700.
    • Account: Select the account that is registered to the extension number of the agent.
  3. Click SaveSet.

Now, the agent can press the BLF key to switch his/her status in the queue.

  • When the prompt "agent logged out,goodbye." is played, the agent is logged out of the queue.
  • When the prompt "agent logged in, goodbye." is played, the agent is logged in the queue.