Expand Capacity or Subscribe to New Services for NovoOne (Self-hosted)

Expand capacity or subscribe to additional services for NovoOne (Self-hosted) as needed.

Introduction

Before you begin, read the table below to understand each service's pricing model and how to onboard the services.

Service Description Guideline
Concurrent Calls Quantity-based subscription per Yeastar Partner Portal account.
  1. Subscribe to additional concurrent call capacity following this topic.
  2. Expand concurrent call capacity for tenants in NovoOne Platform.
White Label Quantity-based subscription per Yeastar Partner Portal account.
  1. Subscribe to White Label service following this topic.
  2. Customize your own brand in NovoOne Platform.
  3. Apply the customized brand to tenants.
Transcription Quantity-based subscription per Yeastar Partner Portal account.
  1. Purchase transcription users following this topic.
  2. Assign transcription users to tenants in NovoOne Platform.
AI Receptionist (On-Demand Minute Pack)

Usage-based billing per Yeastar Partner Portal account.
  1. Purchase receptionist minutes following this topic.
  2. Assign AI receptionist minutes to tenants in NovoOne Platform.
AI Receptionist (Monthly Rolling Plan) Pack-based subscription per Yeastar Partner Portal account.
  1. Subscribe to receptionist packs following this topic.
  2. Assign AI receptionist packs to tenants in NovoOne Platform.

Step 1. Go to product purchase page

  1. Log in to Yeastar Partner Portal, go to Products & Purchase.
  2. On the product list, click Purchase on NovoOne (Self-hosted).

    A side panel slides in from the right of the page.

  3. Click Upgrade Purchase, enter Serial Number (SN) of the desired NovoOne product, then click Search.

    The selected user will have full access to view and manage the resources included in the service through his or her NovoOne account, while other users will not have access.
    Note: If you want to manage the service yourself, make sure to select your own Yeastar ID.

Step 2. Expand capacity or subscribe new service

  1. Expand capacity or subscribe to additional service as needed.

  2. On the right Order Summary section, click Checkout.

Step 3. Review the order and check out

  1. On the left Service Information section, review the service information.
  2. On the left Billing Information section, review and edit the billing information as needed.
    Note:
    • The billing information will be displayed on an invoice, which will be generated and sent to the selected billing contact's email address after you complete payment.
    • By default, your information is automatically filled in. You can change to another billing contact, either by selecting an existing one from the drop-down list, or by clicking Add New to add a contact. The billing contacts are synchronized with the ones that you have set on Billing Receiver.

  3. On the right Checkout section, choose either of the following ways to check out.
    Pay by PayPal
    1. In the Payment Method section, click PayPal.
    2. Click PayPal and log in to your PayPal account to complete payment.
    Pay by debit card or credit card
    1. In the Payment Method section, click Debit or Credit Card.
    2. Click Debit or Credit Card and enter the information required to complete payment.
    Pay offline
    1. In the Payment Method section, click Offline.
    2. Optional: In the PI Number field, enter the PI number that is provided by Yeastar Sales.
    3. Click Place Order.

      After you submit the order, your account manager or local distributor will contact you actively for the payment.

Result

After you complete payment, the billing contact will receive an email, which contains the order summary and an invoice. He or she can click on the attached link to view or download the invoice.

Note:
  • The attached link is valid in 24 hours and can be used ONCE only.
  • You can also view the invoice on Yeastar Partner Portal: Orders and Billing > Orders > .